Frequently Asked Questions

1.  What are your office hours?
7:30am – 7:00pm Monday – Friday
8:00am-3:00pm Saturday and Sunday
2.  What are the earliest and latest appointments available?
For a consultation, our earliest appointment is at 8:00am and our latest appointment available is 6:40pm. If you are dropping your pet off for surgery, the drop off time is between 7:30am and 8:00am.
3.  Do I have to have an appointment?
We recommend that you make an appointment to decrease wait time, but we will accept walk in appointments as well. Just remember, if you do not have a scheduled appointment, your wait time may be longer and there may be an additional fee.
4.  Can I make payments?
Payment plans are available. We also accept cash, checks with a valid driver's license, Visa, MasterCard, Discover, American Express, and Debit cards with either the Visa or MasterCard logo.
5.  What do I do if I need you after hours or on a holiday?
If you need us and we’re closed, please contact the Emergency Animal Clinic. They are located at Thunderbird Rd. and Acoma and their phone number is 480.949.8001.
6.  Can I just drop my pet off in the morning and pick him up after work?
We do occasionally allow owners to drop their pets off in the morning and to pick up later that evening, but we only allow this if there is a situation that calls for it. Please call us first to arrange this type of appointment.
7.  Do you have someone there all night to check on my hospitalized pet?
We do not have staff at the hospital after hours. We hospitalize stable patients overnight, while the more critical patients we refer to a 24 hour emergency facility.
8.  How old does my pet need to be before being spayed or neutered?
Your pet can be spayed or neutered as early as four months of age.
9.  Is declawing my kitten cruel? When should it be done?
Declawing your kitten is not cruel when the pain and discomfort are managed properly. We control the discomfort with pain medication and laser surgery. The laser allows most pets to recover pain free. We recommend that the declawing be done after four months of age but before adulthood. We can perform the declawing procedure at the same time your kitten is here to be spayed or neutered.
10.  Do you board pets?
No, we do not board pets. However, we do have a sister hospital that provides boarding and grooming. Bell Ridge Animal Hospital is located on 35th Avenue and Bell Rd. and their phone number is 602.938.1982.
11.  Do you have a doctor on call?
No, we do not have an on-call doctor. If you are in need of speaking to a doctor or staff member, please call the Emergency Animal Hospital at 480.949.8001.
12.  Do you see exotic pets?
It depends on what doctor we have on staff. Please call to see if we are able to see your exotic pet. If we are unable to assist you, we can refer you to another animal hospital that can help you.
13.  Do you debark dogs?
No, we do not debark dogs. However, we do have the contact information for some very good trainers in the area. If you are interested, please call us. We do have a sister hospital that will debark your dog. If you would like their contact information, please call us.